FAQs

 

When are you coming to Northern Ireland?
We’d love to bring Greggs to Northern Ireland and hope to do this in the future. We’ve identified that there’s still opportunity for over 500 new Greggs shops on the UK mainland, which can be supplied by our existing regional bakeries, so our priority at the moment is to deliver this expansion plan. We’ll continue to look at Northern Ireland however can’t give any timescales for this.Back to top
What are ‘stotties’?
Stotties are a traditional bread from the North East of England. They’re a heavy dough, round flat bread, baked on the oven bottom and are between 6-8 inches wide. We sell them as take home bread or as a sandwich carrier and they are only sold in the North East as a favourite particular to that region.Back to top
Why can’t I buy stotties outside of the North East?
We’ve tried selling stotties in other parts of the UK but found that customers elsewhere prefer regional breads from that area. We know that there are people from the North East living elsewhere who would love to be able to buy our stotties in other parts of the country, but unfortunately demand outside of the North East and Cumbria is not high enough for us to make this possible.Back to top
Which of your products are suitable for vegetarians?
We have ‘meat-free’ savouries, including the Cheese & Onion Pasty and Cheese & Tomato Pizza, which are made solely with vegetarian ingredients and don’t contain any animal derivatives or rennet. We also have a choice of sandwiches with non-meat fillings. We always advise our customers that our vegetarian savouries are baked in the same shop ovens as our meat-based savouries, hence we do not advertise them as being ‘strictly’ vegetarian, even though they do not contain any meat ingredients.Back to top
Why do you not do more products for vegetarians?
We try to cater to as wide a range of customers as possible and are always looking at how we can continue to meet your needs. We do listen to your feedback and are constantly developing ideas and trialing new products, both vegetarian and non-vegetarian, but we are only able to launch products where there is customer demand. We ensure that your feedback is collated and considered by our Category Teams and will continue to react to your needs.Back to top
Why does your meal deal not offer a vegetarian option?
Our meal deals are rotated through our range and change periodically. These are picked from some of our most popular lines. However, we’re always looking to react to changing customer needs and we may look to include a vegetarian option on future deals.Back to top
Which of your products are suitable for people with different food allergies?
Unfortunately we’re unable to recommend any of our lines as suitable for people with allergies because our food is freshly baked and prepared in open bakery and shop environments so cross-contamination could inadvertently occur. However, if you’re a customer concerned about a specific ingredient, we can provide this information to you on request if you contact our Customer Care Team.Back to top
Why do you sell products in some areas of the country but not others?
We have a national range which is sold everywhere in the country, so that customers who love our food can buy their favourite in any Greggs shop. We also understand that tastes do vary between regions and that our regional bakery heritage is important to customers, so we provide traditional regional favourites which vary across the country. Approximately 20% of the range in your local shop will be unique to your area and will be decided on to reflect local tastes and demand. Back to top
Why have you stopped selling my favourite product?
Customers tell us that as well as their favourites they want to try new ranges, so we do change our lines from time to time. We have seasonal items through the year and limited edition products in our sandwich range as well as rotating some of our savouries, so you get the chance to try new things! Sometimes tastes change and we find that products that once sold really well are not as popular as they used to be. We’re really keen to make sure that there are always things you love at Greggs. However, if you feel really strongly, let us know and we’ll have another look at it!Back to top
There are no Greggs in my area. Will you be opening one soon?
You may be aware that we’re looking to open an additional 500 plus new Greggs shop in the coming years in addition to our current estate of just over 1500 Greggs shops. We want to be where our customers want us, so let us know and we’ll see if we can open near you. Back to top
Why don’t you offer more healthy options?
We always try to meet customer demand and appeal to a wide range of tastes and preferences. We understand that some of our customers are looking for healthier options generally and we are reacting to this. For example, you can now buy porridge in our shops as part of our breakfast range. We have recently introduced pasta pots, side salads, yoghurts and fresh fruit salads in over 1,000 of our shops. In our traditional products lines, we’ve removed butter from our sandwiches and where spread is used, this is now low-fat spread. We’ve switched to a reduced fat mayonnaise and introduced no mayo sandwiches (see labels for details). We have removed all hydrogenated fats and added trans fats from all of our food. We also have a programme to reduce salt in our food working towards to the Food Standards Agency (FSA) recommended salt reduction targets. We know that our customers don’t want us to compromise on the taste that they know and love, so we are very careful to make sure that any changes we make don’t impact on our customers’ enjoyment of our food.Back to top
I’ve noticed that prices have increased recently. Why?
We’ve reluctantly changed the price of some of our food with very minor increases on certain products, due to the significant increase in some ingredients costs since the start of the year, as well as significant increases in fuel and energy costs. We’ll always try to keep our prices at great value for you, so instead of increasing the price of all our range, we’ve only changed the price of certain products. We still believe that even with these minor increases, our food offers fantastic quality at great value.Back to top
Why do you put mayonnaise on so many sandwiches?
You’ve told us that you like mayonnaise on some of our sandwiches. We have introduced ‘no mayo’ sandwiches which are clearly labeled. In addition, if we have the ingredients and it’s not our busiest time of the day (lunchtime, 12noon – 2pm) and you’d really like your sandwich without mayonnaise, we will try and do this for you. Just ask at the counter. Back to top
Is your mayonnaise pasteurised?
Our mayonnaise is pasteurised and is suitable for pregnant women.Back to top
Do you offer any Halal products?
Currently, we don’t offer a Halal range. We get requests for many specialist ranges such as gluten-free and Halal and the challenge for us at Greggs is that most of our shops are very small with limited display space so we try to offer food that will appeal to everyone. We are continuously looking at what our customers are asking for to offer the food you want from Greggs.Back to top
How do I get in touch with the customer care team?
We’re available Monday – Friday from 8.30am to 5.30pm. Email us at getintouch@greggs.co.uk or call us on 0808 1 GREGGS (473447). You can also write to us at Greggs PLC, Fernwood House, Clayton Road, Jesmond, Newcastle Upon Tyne, NE2 1TL. We’ll aim to get back to you within 5 working days.Back to top
Can I get a Greggs franchise?
Sorry, we own and operate all of our shops and don’t offer any franchise opportunities.Back to top
Café prices are different to your shop prices. Why is this?
We have to charge more for a number of reasons. Firstly, VAT is applicable for a ‘sit down service’. In addition, our running costs are greatly increased in terms of additional team members, cutlery, tables, extra cleaning required, and so on, which unfortunately means it is more expensive to run a café operation. We are committed to offering great value to our customers both in our food to go and our café formats.Back to top
I’d love to work for Greggs. Do you have any vacancies?
All of our retail vacancies (including Saturday and Part-Time vacancies) are held at www.greggsfamily.co.uk. Please apply using this website.Back to top
My favourite isn’t on your Nutritional Leaflet. Why?
As some recipes do vary by region, the nutritional information can vary from region to region, so the nutritional leaflet in our shops only contains information for our ranges which represent the majority of the products we sell. However, you can contact the Customer Care Team to request nutritional information for any Greggs products which they will be able to tell you straight away.Back to top
My sausage roll wasn’t kept hot. Why?
We prefer to sell ‘freshly baked’ from the oven rather than keeping savouries hot using hot plates. We believe this gives customers the best quality and that unique freshly baked taste and aroma we all know and love. It also enables us to sell the savouries at really good value prices as these items don’t incur VAT. Our shop teams try to bake little and often through the day to keep the food as fresh as possible. Our team members can tell you whether food has just come out of the oven and will happily let you test heat through a bag, if you need to. Back to top

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