Contact Us

Hopefully we've already got your question answered below. If not please get in touch with our Customer Care Team

General

  • We currently don’t have anyone on this programme. We understand how strongly you feel about this and we are listening. There are clearly mixed views on voluntary work experience and we’re continuing to consult with all stakeholders to keep this matter under constant review.

  • Our first trial site at Guttersloh has been a great success for both Greggs and NAAFI. Greggs has put a number of roll out proposals to NAAFI to extend the offer to as many bases as possible and are waiting for confirmation of the route to be taken.

  • It is very common for retailers to have regional prices. This is because the costs of running a business can vary across different parts of the country and in certain locations, for example rent costs. We always keep our prices as low as possible for our customers.

  • All of our retail vacancies (including Saturday and Part-Time vacancies) are held at www.greggsfamily.co.uk. Please apply using this website.

  • We currently have a partnership with, Moto Hospitality to open around 30 Greggs sites within the MOTO estate. We have no plans to offer one off franchise shops but are interested in entering into partnerships with companies that can offer us the opportunity to take the Greggs Brand into locations where we cannot open company run shops. These locations may include travel hubs, universities and healthcare locations.

  • We’re available Monday – Friday from 9.00am to 5.00pm. Email us at getintouch@greggs.co.uk or call us on 0808 1473447. You can also write to us at Greggs PLC, Fernwood House, Clayton Road, Jesmond, Newcastle Upon Tyne, NE2 1TL. We’ll aim to get back to you within 10 working days.

  • We’ve reluctantly changed the price of some of our food with very minor increases on certain products, due to the significant increase in some ingredients costs since the start of the year, as well as significant increases in fuel and energy costs. We’ll always try to keep our prices at great value for you, so instead of increasing the price of all our range, we’ve only changed the price of certain products. We still believe that even with these minor increases, our food offers fantastic quality at great value.

  • We haven’t altered the size of any of our savouries in the last year. Some minor changes were made in 2011 to help us make improvements in nutritional content by removing fat, salt, etc

Greggs Gifts

Greggs Rewards

  • Greggs Rewards is a reward programme that helps you make the most of your money. You can join Greggs Rewards for free and benefit from a range of special offers.

  • It’s easy to join!  Go to www.greggs.co.uk/greggs-rewards and set up an account by following the instructions online.  You will need to credit funds into your account to open it and get access to all the benefits waiting for you.

  • You can use your Greggs Rewards account in all Greggs shops. Regrettably, Greggs Rewards does not currently operate within Greggs Moto and Euro Garage shops. For a full list of Greggs Moto and Euro Garage outlets, please see click here

  • You can benefit from a new and convenient way of paying for food and drink bought at Greggs. Being a Greggs Rewards account holder helps with your budgeting as well as speeding up the time spent paying at the till in Greggs.

    On top of this, we will reward you for being part of Greggs Rewards with a range of benefits and special offers. For example, open your account with £20 or more and get a free breakfast, buy seven coffees and get your eighth on us and monthly prize draws. 

    For more information on what’s on offer, please go to Greggs Rewards.

  • You can see what offers you have on your account by selecting the 'My Offers' page. Any offers that are valid on your account will be redeemed when you purchase the item using Greggs Rewards. For example, if you have a Free Coffee available on your account, the next time you buy a coffee at Greggs using your Greggs Rewards account, we'll make sure your balance stays the same and your coffee comes free. 

  • We are always looking for ways to improve what we do so please let us know if you have an idea. Email us at getintouch@greggs.co.uk

  • Balance updates can take up to five minutes to show on your account. For the new balance to display on your phone, you need to have an active wifi or 3G connection. If you think that there is an issue with your balance not updating correctly please contact Customer Care on 0808 1473447.

  • We all know how important our mobile phones are to us, so we've developed Greggs Rewards to always be with you on the go. We believe that this is the way that more and more customers will want to do business in the future and how they will manage their loyalty programmes. We see this as a great opportunity to demonstrate to our customers the efficiencies of digital and mobile technologies.

  • Whilst we have developed a smartphone app to make Greggs Rewards as slick as possible, you do not need to have a smartphone to access the scheme. Once you have an account online, payment codes can be generated on a desktop computer and taken into any of the participating Greggs shops to use.

    Any payment code that is generated online (via a desktop or mobile browser) or through the app (Android and iPhone) will be valid until the end of the day, allowing you lots of time to generate a code before shopping and then going into a Greggs shop to use. 

  • A payment code is an 8 digit number or a 2D barcode that is generated upon your request to access your account and spend funds. Payment codes can be generated either through the smartphone app or through the Greggs Rewards pages on the Greggs website. Any payment code that is generated online (via a desktop or mobile browser) or through the app (Android and iPhone) will be valid until the end of the day, allowing you lots of time to generate a code before shopping and then going into a Greggs shop to use.

  • If you are using a shop that has a scanner, you can scan the 2D barcode on your app to pay with your Greggs Rewards account. Simply display the barcode on your smartphone and position it a few centimetres away from the scanner.

    If you are using a shop without scanners, simply enter the 8 digit payment code into the chip and pin device. This will then draw down from your account and complete the payment.

    You'll never need to pass your phone to a member of staff - you can do it all yourself. 

  • If you sign up for auto top up, you'll never be without funds so check out that option. However you are able to part pay with Greggs Rewards, allowing you to use all the remaining funds within your Greggs Rewards account before completing the purchase with either remaining cash or the use of a debit card. Please note that there is no minimum spend on the debit card element of the transaction.

  • For your convenience, we have introduced an auto top-up facility. This means that you can set up an automatic feed of cash from a nominated bank account straight into your Greggs Rewards account.

    Once your account drops below £3 it is automatically topped up by a specified amount by you (i.e. £5). It's a handy way of making sure you're account is always funded. 

  • Auto top-up is a great way to get the most from Greggs Rewards. Log in to your account and select the top-up option and enable auto top-up - remember you can control how much you auto top-up once your account falls below £3. 

  • Once your account falls below £3, your auto top-up will be added to your balance within an hour. 

  • We are asking for your postal address, email address and mobile number to be able to contact you in the future on matters concerning Greggs Rewards. We promise not to send you communication unrelated to Greggs Rewards or to share your data with any other party.

    We ask you to tell us your gender as this helps us to understand who our customers are. As for your date of birth, this is so that we can send you a special birthday gift on your big day.

    For more information, please read our terms and conditions and privacy policy.

  • We take your privacy very seriously and want you to be confident with us. You can read our privacy policy here.

  • Storing your credit card information in your Greggs Rewards account is a convenient way to top-up your card so that you don’t have to re-enter your details each time. 

    Greggs do not hold any of your financial information. We partner with a PCI:DSS level 1 payment service provider to ensure that your details are held securely with them. 

  • As soon as you notice any suspicious activity, please call our Customer Care team on 08081473447.

  • The best thing to do if you lose your phone or your phone is stolen, is to advise our Customer Care team immediately on 0808 1473447. They may be able to help you protect your funds within Greggs Rewards. We'd always recommend that you put a password on your phone, just to be extra safe!

  • You simply need to install the Greggs application onto your new device and then log in as normal.

  • Top-up your Greggs Rewards account directly from your device by going to the Greggs Rewards screen and then selecting the “Top-up” button.

  • Not all Greggs shops have scanners. Don't worry, you can still use Greggs Rewards. Simply input the eight digit code shown beneath the barcode on your app into the Chip and Pin terminal. This will allow access to your Greggs Rewards account. 

  • Make sure that the brightness setting on your device is at a high level. If the scanner still cannot read your barcode, simply read input your 8 digit code (displayed below the barcode on your phone) into to the Chip and Pin terminal to pay with Greggs Rewards. 

  • If the Chip and Pin terminal isn't working and the shop does not have scanners, ask the member of staff to input your eight digit code into the till. You do not need to pass them your phone; simply read the code to them. 

  • Unfortunately for Greggs Rewards to work, you will need to have either a 3G or wifi connection. Most of our shops have free wifi provided by The Cloud - simply search for the connection on your phone. 

  • Yes! You can fund Greggs Rewards by using your PayPal account. You can even register for auto top-up using your PayPal account. 

  • Currently Greggs Rewards cannot be used within the Passbook functionality.

  • We work hard to ensure that your data is safe with us. We only work with partners who carry the highest accreditation for their security and have ensured that our Greggs Rewards system has been independently reviewed and audited for its security. 

    In addition, we house all of your personal data with care and diligence.

  • Greggs Rewards can be used on the following devices - iPhone 4s, iPhone 5, iPhone 4, Galaxy S2, Galaxy S3, Google Nexus S, Samsung Galaxy Note 2, Samsung Galaxy 4, HTC One, Sony Experia Z.

    Unfortunately some smartphones may not be compatible with our app. Don't worry though, you can still use Greggs Rewards by using the internet browser on your phone. Just visit www.greggs.co.uk 

Our Food

  • We don't currently offer sauce with our savouries. However, we are looking at sauce portions for the future.

  • We have already converted 100% of our liquid palm oil needs to CSPO and we require all our suppliers of palm oil to be members of the Roundtable on Sustainable Palm Oil (RSPO). We are actively working to substantially increase the proportion of CSPO we use and plan to have 65% of our Palm Oil sourced from sustainable plantations by the end of 2013, and 100% by the end of 2015.

    Certified Sustainable Palm Oil (CSPO) is palm oil that has been grown on a plantation that was not deforested and converted to plantation after 2005, and that has been well managed with good environmental, social and economic standards.

  • We always try to meet customer demand and appeal to a wide range of tastes and preferences. We understand that some of our customers are looking for healthier options generally and we are reacting to this. For example, you can now buy porridge in our shops as part of our breakfast range. We have recently introduced pasta pots, salads, yoghurts and fresh fruit salads in over 1,000 of our shops. In our traditional products lines, we’ve removed butter from our sandwiches and where spread is used, this is now low-fat spread. We’ve switched to a reduced fat mayonnaise and introduced no mayo sandwiches (see labels for details). We have removed all hydrogenated fats and added trans fats from all of our food. We also have a programme to reduce salt in our food working towards to the Food Standards Agency (FSA) recommended salt reduction targets. We know that our customers don’t want us to compromise on the taste that they know and love, so we are very careful to make sure that any changes we make don’t impact on our customers’ enjoyment of our food.

  • Our mayonnaise is pasteurised and is suitable for pregnant women.

  • Currently, we don’t offer a Halal range. We get requests for many specialist ranges such as gluten-free and Halal and the challenge for us at Greggs is that most of our shops are very small with limited display space so we try to offer food that will appeal to everyone. We are continuously looking at what our customers are asking for to offer the food you want from Greggs.

  • Stotties are a traditional bread from the North East of England. They’re a heavy dough, round flat bread, baked on the oven bottom and are between 6-8 inches wide. We sell them as take home bread or as a sandwich carrier and they are only sold in the North East as a favourite particular to that region.

  • We’ve tried before to sell Stotties in other parts of the UK but found that customers elsewhere prefer regional breads from that area. We know that there are people from the NE living elsewhere who would love to be able to buy Stotties in other parts of the county but unfortunately demand outside of the North East is not high enough to make this viable. The trial of stotties in our shop in Staines is going really well, so we’ll keep an eye on demand and let you know if we are able to roll this out further.

  • We have a range of sandwiches and savouries which are meat free including Egg Mayonnaise, Cheese Savoury and Cheese and Tomato. We also have the Cheese & Onion Pasty and Cheese & Tomato Pizza, which are made solely with vegetarian ingredients and don’t contain any animal derivatives or animal rennet.

    We always advise our customers that our non-meat food is produced in the same environment as food containing meat. Savouries are baked in the same shop ovens as our meat-based savouries; hence we do not advertise them as being vegetarian.

  • We try to cater to as wide a range of customers as possible. We continually listen to customer feedback and look to develop our food in line with our customer’ needs. We regularly develop and trial meat free products and if successful they remain part of the National range.

  • We are confident that our non-meat pasties and bakes do not contain meat. We make our own pasties and bakes in our own specialist bakeries, where we have strict segregation processes in place to prevent cross contamination. We have completed a rigorous testing regime that confirms that we do not have meat in our non-meat food. However due to our retail environment, we always advise that our non-meat pasties are baked in the same shop ovens as the rest of our range. Therefore we do not advertise them as being strictly vegetarian.

  • Unfortunately we’re unable to recommend any of our lines as suitable for people with allergies because our food is freshly baked and prepared in open bakery and shop environments so cross-contamination could inadvertently occur. However, if you’re a customer concerned about a specific ingredient, we can provide this information to you on request if you contact our Customer Care Team.

  • We have a national range which is sold everywhere in the country, so that customers who love our food can buy their favourite in any Greggs shop. We also understand that tastes do vary between regions and that our regional bakery heritage is important to customers, so we provide traditional regional favourites which vary across the country. Approximately 20% of the range in your local shop will be unique to your area and will be decided on to reflect local tastes and demand.

  • Customers tell us that as well as their favourites they want to try new ranges, so we do change our lines from time to time. We have seasonal items through the year and limited edition products in our sandwich range as well as rotating some of our savouries, so you get the chance to try new things! Sometimes tastes change and we find that products that once sold really well are not as popular as they used to be. We’re really keen to make sure that there are always things you love at Greggs. However, if you feel really strongly, let us know and we’ll have another look at it!

  • You’ve told us that you like mayonnaise on some of our sandwiches. We have introduced ‘no mayo’ sandwiches which are clearly labelled. In addition, if we have the ingredients and it’s not our busiest time of the day (lunchtime, 12noon – 2pm) and you’d really like your sandwich without mayonnaise, we will try and do this for you. Just ask at the counter.

  • As some recipes do vary by region, the nutritional information can vary from region to region, so the nutritional leaflet in our shops only contains information for our ranges which represent the majority of the products we sell. However, you can contact the Customer Care Team to request nutritional information for any Greggs products which they will be able to tell you straight away.

  • We sell savouries which are freshly baked in our shop ovens then put on the shelf to cool. We don’t keep our savouries in a heated environment, or use heat retaining packaging, or market them as hot, as they are simply freshly baked throughout the day then left to cool. As bakers we believe that baking our savouries fresh each day gives customers the best quality savoury. If the sausage rolls and pasties were kept hot after they had been baked, then they would be subject to VAT and the customer would have to be charged a higher price, in the same way that we charge VAT on our hot sandwiches which are kept in a heated cabinet and are subject to VAT.

  • As bakers we want our customers to have the freshest food possible, so we don’t carry over into the next day our sandwiches, savouries and some of our confectionery. We try to make sure there is enough food available for our customers right up until closing time, whilst at the same time we don’t bake too many savouries or make up too many sandwiches later in the day, to keep the amount of unsold food as low as possible. Where food that we can’t carry over is not sold, we have different arrangements across our shops:

    - A number of our shops have partnerships with local charities such as hostels and homeless shelters who collect our unsold food at the end of each day.

    - We have a partnership with an organisation called FareShare who collect unsold food sent from our shops back to our bakeries and distribute it on our behalf to disadvantaged people.

    - Where the technology is available, we send unsold food for “anaerobic digestion”, which is a new technology that converts food into an energy supply. This is something we are pursuing increasingly.

    - Some of our unsold food is sent for composting.

    - Almost all our unsold food is diverted AWAY from landfill.

    We would very much welcome any registered charities to get in touch with us should they have a need for our surplus food and if they are able to collect it direct from their nearest Greggs shop, please email us at getintouch@greggs.co.uk

  • We haven’t altered the size of any of our savouries in the last year. Some minor changes were made in 2011 to help us make improvements in nutritional content by removing fat, salt, etc

Our Shops

  • We have to charge more for a number of reasons. Firstly, VAT is applicable for a ‘sit down service’. In addition, our running costs are greatly increased in terms of additional team members, cutlery, tables, extra cleaning required, and so on, which unfortunately means it is more expensive to run a café operation. We are committed to offering great value to our customers both in our food to go and our café formats.

  • We want to be where our customers want us, so let us know and we’ll see if we can open near you - email getintouch@greggs.co.uk

  • We have identified that there’s still a strong opportunity for more shops in Great Britain, which can be supplied by our existing regional bakeries, so our priority at the moment is to deliver this expansion plan. We are however looking at how we could take Greggs outside GB.

  • As bakers we want our customers to have the freshest food possible, so we don’t carry over into the next day our sandwiches, savouries and some of our confectionery. We try to make sure there is enough food available for our customers right up until closing time, whilst at the same time we don’t bake too many savouries or make up too many sandwiches later in the day, to keep the amount of unsold food as low as possible. Where food that we can’t carry over is not sold, we have different arrangements across our shops:

    - A number of our shops have partnerships with local charities such as hostels and homeless shelters who collect our unsold food at the end of each day.

    - We have a partnership with an organisation called FareShare who collect unsold food sent from our shops back to our bakeries and distribute it on our behalf to disadvantaged people.

    - Where the technology is available, we send unsold food for “anaerobic digestion”, which is a new technology that converts food into an energy supply. This is something we are pursuing increasingly.

    - Some of our unsold food is sent for composting.

    - Almost all our unsold food is diverted AWAY from landfill.

    We would very much welcome any registered charities to get in touch with us should they have a need for our surplus food and if they are able to collect it direct from their nearest Greggs shop, please email us at getintouch@greggs.co.uk