Terms and Conditions for Greggs Digital Services

United Kingdom

Last updated September 2021

When you download and use any of our ‘Digital Services’ (“digital services or services”) that refer to and are covered by these terms (including – but not exclusively - our websites, app and signing up to receive marketing updates from the brand) you’re entering into an agreement in relation to how you use these services with ‘Greggs Plc’ (“Greggs Plc”, “we”, “us” or “our”). If you don’t want to agree to these terms (or you do not qualify), you should not use the services.

Alongside this, please make sure you’ve read and understood our Privacy Policy which describes how we collect, store, use and – where applicable - share your information.

Our digital services are not intended to be targeted at or used by anyone under 16 years of age - therefore you must be at least 16 years old to use these services. If you’re currently under the age of 16 and have been using any of our online services, then you must stop and ask that we close any related account(s) that have been created in relation to using these services.

You can request account deletion by calling us on 0808 147 3447 or by getting in touch using the Contact us section on our website.

1. About our digital services.

Terms of use

Your access to and use of www.greggs.co.uk ("the Website") or the Greggs App (“the App”) is subject to these terms and conditions. You must not use the Website for any purpose which is unlawful and/or not allowed by these terms and conditions. By using the Website you are deemed to have read and accepted these terms and conditions and the practices referred to in this policy.

Ownership of the Website and App

The Website is owned and operated by Greggs plc, Greggs House, Quorum Business Park, Newcastle upon Tyne, NE12 8BU. You can contact us using the details set out in the Contact us section of our Website.

Our liability

The information on the Website and the App is intended to be useful and informative for customers, investors, potential investors, employees and potential employees of Greggs plc. We will use reasonable care to ensure that information is accurate and up to date, but cannot guarantee this. We will not be liable for any losses or damage that you may suffer as a result of relying on the information on the Website and the App.

The contents of the Website and the App do not constitute an invitation to invest in shares of Greggs plc.

We make no warranty that:

a) the functionality of the Website and the App will be uninterrupted or error free;

b) defects will be corrected; or the Website and the App or the server that makes it available are free of viruses or anything else which may be harmful or destructive. To the extent permitted by law, we will not be liable for any losses arising out of your use of the Website. This includes direct, indirect or consequential losses including loss of business, loss of profits and any loss of or damage to data.

Nothing in these terms and conditions shall be construed as seeking to exclude our liability of Greggs plc for death or personal injury caused by our negligence.

Links to other websites

There may be links to external websites on the Website and the App. The links are placed there for your convenience, but we accept no liability for the content or accuracy of any of those sites. The inclusion of such a link does not indicate that we endorse that site.

Intellectual property rights

All copyright and other intellectual property rights in the Website and the App and its content belong exclusively to us or our licensors. By accessing the Website and the App, you agree that you will access the content for your personal non-commercial use only. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without our consent.

Data protection

We acknowledge our obligations under the Data Protection Act, UK GDPR and related legislation. We will only use personal data collected via the Website and the App in accordance with that legislation and our Privacy Policy. We will use our reasonable endeavours to ensure that any personal data is kept secure but due to the nature of the internet, we cannot accept any liability for those who intentionally attempt to gain unauthorised access to the Website and the App (to the extent permitted by law).

If you need help

If you need assistance or if you have any enquiry relating to your Greggs Account or Rewards, please call us on 0808 147 3447 or get in touch via email using the Contact us section on our website

Data Protection and Privacy

Our Privacy Policy, which gives you information on the data we collect and hold from you via your Greggs Account, what we do with that data, who we share your data with and your rights under the UK General Data Protection Regulation, is available via your Greggs Account and can also be viewed on our Privacy Policy.

Variation

We reserve the right to amend or waive any provision of these terms and conditions from time to time. The terms and conditions applicable to the use of a Greggs Account shall at any time be the terms and conditions published at www.greggs.co.uk/terms-conditions and your continued use of Greggs Rewards shall constitute your acceptance of such terms and conditions.

Governing Law

These terms and conditions are governed by English law.

General

Except as expressly provided in these terms and conditions, a person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term. This does not affect any right or remedy of the third party which exists or is available apart from that Act.

These terms and conditions contain all of the terms and conditions relating to your use of the Website and the App. This acknowledgement shall not apply to any misrepresentations and/or breaches of warranty which constitute fraud. If any term or provision in these terms and conditions shall be held to be illegal or unenforceable in whole or in part such term or provision shall be deemed not to form part of these terms and conditions.

The validity and enforceability of the remainder shall not be affected. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. You hereby irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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2. About your Greggs Account and the Greggs Rewards Scheme

The following terms and conditions apply to the Greggs Account, (also referred to as “Greggs Rewards” or a "Greggs Account") and govern the relationship between Greggs plc ("we" or "us") and you (“you”). Use of your Greggs Account will constitute acceptance of these terms and conditions. These terms and conditions override any other statements concerning Greggs Rewards and we may update or vary these terms and conditions. You must therefore read them carefully. If there is anything you do not understand, please call us on 0808 147 3447 or get in touch via email using the Contact Us section on our website

Using Greggs Account and Wallet with Rewards

You can collect stamps for your favourite food and drinks and get exclusive app-only gifts via the Greggs App. In the Greggs App we provide 6 different stamp cards for 6 different product categories – for example for sandwiches to sweet treats.

Each time you buy a product in one of our shops or via our Click & Collect service, you get a stamp.

If you collect 9 stamps in a category you will receive the 10th item for free which you will see in your Greggs Wallet within the Greggs App, from which you can choose to redeem using your Greggs App.

Setting Up Your Greggs Account

You can register for your Greggs Account to use Greggs Rewards by following the registration instructions on the Greggs smartphone App (Apple and Android). The Greggs smartphone app can be downloaded from the links on www.greggs.co.uk/rewards or directly through the i-tunes and Google Play app stores.

Your Greggs Account details are accessed and may be updated through the Greggs smartphone app or online at www.greggs.co.uk/rewards. It is your responsibility to keep your password secure and you must not give your password to any other person. You can top-up funds to your Greggs Account by credit or debit card. You cannot credit your Greggs Account in any of our shops.

Minimum Amount Required to use this service

You do not need to have a minimum balance to open a Greggs Account, however our minimum top-up amount is £5. The maximum balance you can have in your Greggs Account is £50. The purpose of uploading funds into your Greggs Account is for the future provision of goods at our shops excluding the purchase of gift cards. Your Greggs Account is administered by, Greggs plc of Greggs House, Quorum Business Park, Longbenton, Newcastle upon Tyne NE12 8BU. The Greggs Account may only be used to make purchases in person at participating* Greggs stores and cannot be used to make remote or on-line purchases. The Greggs Account is not a credit, debit or charge account.

Using Rewards

Within the Greggs Rewards feature in the Greggs app you can press the ‘Scan’ button to generate your unique Greggs Rewards code. You can then take this code on your smartphone to any participating* Greggs stores. If you have any issues with the first QR code you see, we also provide additional QR codes in the scan screen of the Greggs App to use as an alternative.

The QR code can be scanned using the shop’s scanners. If you are paying using your Greggs Account, when you use your Greggs Rewards code, the amount of your purchase will be deducted from the balance in your Greggs Account.

The remaining balance will be held for the purpose of applying to future purchases and can be viewed within the Greggs app or online at www.greggs.co.uk/account. Please note that your balance will typically update quickly, but may take up to 1 hour to update. You can view your purchase history within the Greggs app in the Account section.

How to get a free product reward

a) This offer applies when you buy nine eligible products in a product category either in shop or via our Click & Collect service in a participating Greggs shop

b) Your free reward can be redeemed for any product in the selected product category. The reward expires 31 days after it is applied to your account.

c) This offer is not in conjunction with any other offer and is subject to availability.

d) This offer has no cash value and cannot be exchanged for any other product or cash.

e) We reserve the right to withdraw this offer at any time.

f) We reserve the right to substitute any product within this promotion if the need arises.

g) This offer cannot be combined with the current Greggs Coffee Loyalty Cards that are in circulation.

h) You will not be able to get a stamp on your paper card in addition to a digital coffee credit.

i) Multi-packs are not eligible to be redeemed as a free product reward.

Reward stamps will be applied to all full price items purchased in a Greggs Outlet shop (including Drinks). However, stamps will not be allocated for items purchased at a reduced price. Any (cash) balance within your Wallet can be used to pay for purchases in a Greggs Outlet shop. In terms of active rewards available on your account, these can only be redeemed at Greggs Outlet shops against full price items (including Drinks) or items in a meal deal.

Coffee Loyalty Card

We also offer physical Stamp Cards where you can enjoy a free hot drink when you have bought 9 hot drinks.

This offer applies to all hot drinks excluding soup.

Greggs plc reserves the right to refuse to honour, at their absolute discretion, any stamped coffee collector card not deemed to be genuine.

Free drink not in conjunction with any other offer.

The offer is valid until the date printed on the Stamp Card.

Not for Resale.

Cancellation and redemption

We reserve the right to cancel your Greggs Account if it has not been used for 24 consecutive months. If this occurs, any remaining funds will become our property. We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We reserve the right to cancel your Greggs Account if we suspect it is being used fraudulently or in breach of these terms and conditions.

You may terminate your Greggs Account by contacting Customer Care on 0808 1473447.

On receipt of this request, where your Greggs Account has a balance of over £3.00 we will return funds you have paid into your Greggs Account by either BACS, cheque or gift-code to spend in shop, unless we have reason to believe that your Greggs Account has been used for fraudulent or other criminal activities or unless we are prohibited from returning the funds by any law, order, regulation or guidance from any competent authority. Before returning funds to you, we may need to carry out checks to confirm your identity. If you do not assist us in carrying out these checks then we reserve the right to withhold payment. Any balance of £3.00 or under will not be refunded.

Loss, theft, or fraudulent use

You should take care of your Greggs Account and if you have funds loaded onto your account, treat it like cash. Greggs is not responsible for use of Greggs Rewards due to lost mobile phones or misuse of passwords or codes. You should immediately report any loss, theft, fraudulent or unauthorised use of your Greggs Account to our Customer Care team on 0808 1473447 to enable us to place a stop on your Greggs Account.

Resale/use in promotions

You may not sell your Greggs Account or transfer the use to any third party. You must be over the age of 16 to hold a Greggs Account. Your Greggs Account may not be used in any sales or promotional activities and you may not purchase a Greggs gift card using your Greggs Account. We reserve the right to cancel any Greggs Account that we suspect has been resold, transferred or obtained in connection with an unauthorised sales or promotional activity.

Liability of Greggs plc

Where any loss or damage arises through your use of your Greggs Account from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your Greggs Account as at the date that such loss or damage occurs. We shall otherwise not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or loss of profit or damages) that arise from or connected with the use of the Greggs Account. The Financial Ombudsman Compensation Service is not applicable to your Greggs Account. We do not take part in any alternative compensation scheme. This clause shall not exclude or limit any liability that cannot be excluded or limited by law or affect your statutory rights.

Introductory free hot drink reward for signing up

All hot drinks are eligible for this promotion. Please note that we don’t class soup as a hot drink. Your free hot drink can be redeemed as any hot drink in any size. The hot drink must be redeemed before its expiry date. This offer is not in conjunction with any other offer and is subject to availability. This offer has no cash value and cannot be exchanged for any other product or cash. We reserve the right to withdraw this offer at any time. We reserve the right to substitute any product within this promotion if the need arises.

Birthday Treat

On your birthday (according to your date of birth as you entered as part of the registration process for a Greggs Account) we will send you a complimentary sweet treat to enjoy.

Your birthday sweet treat is any single serving item from our confectionary range, such as a cookie or doughnut. Punnets and multi-packs are not eligible for this promotion. Your birthday treat will normally expire and no longer be available to you within one calendar month.

This offer is not to be used in conjunction with any other offer and is subject to availability. This offer has no cash value and cannot be exchanged for any other product or cash. We reserve the right to withdraw this offer at any time. We reserve the right to substitute any product within this promotion if the need arises.

To redeem your birthday treat, you simply need to select it as an option through the Greggs App in the usual way by ensuring it is toggled on in your Scan Screen or Wallet.. You can then select a single serving item from our confectionary range.

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3. About our Greggs Click + Collect Service

These terms and conditions apply to the Greggs Click + Collect service, (referred to as “Greggs Click + Collect”) and govern the relationship between Greggs plc ("we" or "us") and you (“you”). Use of Greggs Click + Collect will constitute acceptance of these terms and conditions. These terms and conditions override any other statements concerning Greggs Click + Collect and we may update or vary these terms and conditions. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Care on 0808 1473447.

Registering with Greggs Click + Collect.

You can register for Greggs Click + Collect at Order.Greggs.co.uk or via the Greggs App and selecting “Sign Up” <for a Greggs Account>.

By registering with Greggs Click + Collect you will be creating an account also known as a "Greggs Account" allowing you to use both Click + Collect and be eligible to use, and receive Rewards, as part of our Greggs Rewards service included in our Greggs app.

It is your responsibility to keep your password secure and you must not give your password to any other person.

If you lose access to your account, or if you suspect that another person knows your password or security details, you should change the password on your account. Please also contact us by email at getintouch@greggs.co.uk if you have any further concerns.

The details you provide to Greggs Click + Collect should be correct and complete at all times. If you require any help in changing your details, you can contact us via email at getintouch@greggs.co.uk. You must provide your real name, email address, address and any other details that may be required at all times. The email address you provide to us is essential to allow us to give you important information including order confirmations and changes to Greggs Click + Collect.

By registering, you agree that your email address may be used by us to supply you with such information. You may receive emails and SMS from Greggs relating to Greggs Click + Collect and other Greggs products but you may change your marketing preferences by clicking unsubscribe at the bottom of any marketing emails you have received from Greggs.

All information provided via Greggs Click + Collect will be handled in accordance with our privacy policy which can be reviewed at https://www.greggs.co.uk/privacy-policy.

We reserve the right to:

a) Decline any new registrations or suspend your account at any time.

b) Close your account if we suspect or believe that you have deliberately provided incorrect information.

Placing an order and acceptance of your order

To place an order online through Greggs Click + Collect or within the Greggs app, you can choose your collection location, browse through the menu and select the products that you wish to add to your order then click “Checkout”.

Once placed, your order will be passed to your chosen Greggs shop to be prepared at your selected date and time.

There may be occasions where for quality reasons or for reasons beyond our control it may not be possible to complete your order in full. In this situation, we will contact you via the information you have provided with us in your account or alternatively provide you suitable alternative products at your point of collection, or offer you the right to cancel your order, in which case a refund of your order will be processed via the payment method used to make the payment. Refunds may take up to [5-15] working days to reach your account. Should you have any issues placing an order you should contact our Customer Care team on 0808 1473447.

Pricing, product information and availability

Price and availability may be subject to change without notice. We will make reasonable efforts to ensure the details and descriptions appearing on the website are correct at the time it was inputted into our online Greggs Click + Collect website or Greggs App. Products may vary in appearance or colour to those shown on the webpage. If you are unhappy with the products for any reason, including if the products are unsatisfactory, and wish to seek a refund please contact our Customer Care team.

Payment by using Greggs Click + Collect

You will need to register your payment details including credit or debit card details before ordering. These details will be encrypted and held on a secure server (This server is encrypted to PCI DSS standards). These details will only be used to process payment of orders and services relating to Greggs Click + Collect.

Online payments are processed by Square, a company used for processing payments made via the internet.

Payment must be made using a valid debit or credit card.

The registered address of the card must be same as the billing address.

To ensure that your debit or credit card isn’t being used without your consent, Square will validate your name, address and other personal information that you have provided during your registration.

A Greggs Rewards balance can be used to pay in full for a Click & Collect order via our mobile app, but can’t be used to pay part of the balance. Greggs Gift Cards and voucher codes can’t currently be used on our app based Click + Collect service.

A Greggs Rewards balance, Greggs Gift Card or voucher code can’t be used to pay for part and/or all of the products ordered via our Greggs Click + Collect web based service.

Use of Google Pay and Apple Pay

You can also take advantage of Apple Pay and Google Pay service in our Greggs App if you have this set up on your smartphone.

For more information on the Apply Pay service, including information about privacy and security, please go to https://www.apple.com/uk/apple-pay/

For more information on the Google Pay service, including information about privacy and security, please go to https://pay.google.com

Amending or cancelling your order

Once your order is placed and is confirmed it is not possible to amend or cancel your order. By submitting your order, you agree that Greggs should complete your order.

Collection

Products will be prepared at your chosen location to be collected at your chosen time. You are responsible for checking your order at the time of collection.

If the items are not collected, you will still be charged the full price. If any part of the order is missing (and for the avoidance of doubt the following shall also constitute there being a missing product: (i) an alternative product is provided without your approval; and/or (ii) it is agreed with the Greggs team member that a product is unfit for consumption) on collection, the customer must let the Greggs team member know immediately. We will endeavour to replace the items wherever possible. If we are unable to fulfil any part of your order, we’ll endeavour to refund you for such missing or rejected product via the payment method used to make the payment. Refunds may take up to [5-15] working days to reach your account. We reserve the right to restrict or refuse collection requests without any notice and at any time. Products are supplied only for use as a consumer and not for commercial purposes. We reserve the right to refuse an order that we believe is for commercial usage.

You agree to comply with any recommendations and guidance given by us relating to the storage and use of the products (For example “Consume by” guidance).

Collecting Greggs Rewards on Click & Collect

Each time you buy a product in one of our shops or via our Click & Collect online or in App service, you will get a stamp. These can only be seen and used within the Greggs App.

You can collect stamps in six different product categories – for example for sandwiches to sweet treats.

If you collect 9 stamps in a category you will receive the 10th item for free which you will see in your Greggs Wallet within the Greggs App, from which you can choose to redeem using your Greggs App.

Termination

You can request your registration to be removed by emailing getintouch@greggs.co.uk. We reserve the right to terminate your access to Greggs Click + Collect immediately without notification should your account be found to not be operating within these Terms and Conditions. Please note this will also mean your Greggs Account will also be removed.

Contacting us

You may contact us via email at getintouch@greggs.co.uk. Alternatively, you can call our Customer Care line on 0808 1473447 or write to us as Greggs plc, Greggs House, Quorum Business Park, Newcastle-upon-Tyne, NE12 8BU.

Access

We aim to provide uninterrupted usage of the Greggs Click + Collect website where possible, although we cannot guarantee this. We accept no liability for interruption which may occur to anyone using or wishing to use the Greggs Click + Collect website.

Indemnity

You agree to indemnify and hold us harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit to us, or from your use or misuse of Greggs Click + Collect.

You must not use Greggs Click + Collect in any unlawful manner or for any unlawful purpose or attempt to obtain income from the use or provision of Greggs Click + Collect.

Allergen guidance

For a full list of products and the allergen info, click greggs.co.uk/nutrition. The team at your chosen location will have a copy of the latest allergen guide available when you arrive to collect your order.

4. B2B Offers

Gift Cards and E-Gifts

a) This gift card/e-gift is issued by Greggs plc.

b) It may be redeemed at participating* Greggs shops in England, Scotland, Wales and Northern Ireland.

c) This gift card/e-gift cannot be exchanged for cash and no change will be given.

d) If you do not spend the entire balance on the gift card/e-gift, the remaining balance will be updated after each transaction and shown on your printed till receipt in shop.

e) This gift card/e-gift will remain valid for 24 months from the date of the last transaction. Any remaining balance will be cancelled on expiry of the valid period.

f) The initial and subsequent balances can be checked on 0191 6078285.

g) This gift card/e-gift has a minimum value of £5, maximum load value per transaction of £250 and a maximum balance value of £1000.

h) Greggs plc cannot be held responsible for any lost, stolen or damaged cards.

i) Greggs plc reserves the right at its discretion to amend the terms and conditions of this gift card/e-gift at any time and take appropriate action, including the cancellation of this gift card/e-gift. This does not affect your statutory rights.

B2B Product Codes

a) Codes are for products specified in individual campaign communications only.

b) Any extras will be charged accordingly

c) Unique valid code must be shown to a member of staff to redeem.

d) One claim per user, per unique code.

e) Offer is valid to redeem between the start and end date of each promotion, only. Any codes shown after the end date of each promotion will not be valid or accepted.

f) Offer is subject to availability and whilst stocks last. An alternative product may be supplied.

Valid to take away.

Greggs reserves the right to refuse/amend this offer in any way deemed appropriate.

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5. Greggs Gifts

These Terms and Conditions apply to Greggs Gift Cards, Greggs e-gifts and Greggs m-gifts (together referred to as Greggs Gifts) and govern the relationship between Greggs plc ("we" or "us") and you or the person to whom you give the Greggs Gift to (“you”). Use of your Greggs Gift will constitute acceptance of these terms and conditions. These terms and conditions override any statements on your Greggs Gift and we may update or vary these terms and conditions. You must therefore read them carefully. If there is anything you do not understand, please call us on 0808 147 3447 or get in touch via email using the Contact Us section on our website

Purchasing your Greggs Gift

You can purchase Greggs Gifts online at www.gifts.greggs.co.uk and the Gift Cards can additionally be purchased at any participating* Greggs shop in England, Scotland, Wales or Northern Ireland. The minimum amount required for activation is £5 and the maximum amount is £50. Your Greggs Gift is issued by, and remains the property of, Greggs plc, Greggs House, Quorum Business Park, Longbenton, Newcastle upon Tyne NE12 8BU.

When you buy an e-Gift or m-Gift at greggs.co.uk/gifts, you will be asked to give the Gift recipient’s details (email or mobile number) as well as being given the opportunity to add a personal message. You will be able to select the delivery day and time for the Greggs Gift. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.

This order acknowledgement email will contain your order number, value of your Greggs Gift, the mobile number or email address that the Greggs Gift has been requested to be delivered to and a delivery date. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Greggs Gifts. We must receive full payment for the price of the Gifts before we can accept any offers. An offer made by you to purchase Gifts shall only be deemed to be accepted by us when we send you a confirmatory email to confirm that the Gift has been delivered.

A purchase contract between you and us is made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made. We reserve the right to refuse any offers in an order prior to acceptance. Greggs Gifts cannot be used in Greggs Moto forecourts or Compass outlets.

The transaction reference on your credit card statement will refer to Greggs Gifting. Eagle Eye Solutions assist us by providing us with the e-Gift and m-Gift voucher services in order that we may issue Greggs Gifts to our customers. If an e-Gift or m-Gift is delivered with a higher value than the price that was charged to the credit or debit card, we reserve the right to cancel the Greggs Gift and re-issue an e-Gift or m-Gift at the correct purchase price.

We are not responsible for any lost, stolen, undeliverable or delayed Greggs Gifts or any network failures. If you are the purchaser, please double check the delivery mobile phone number or email address that you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a Greggs Gift is used by someone other than your recipient if the mobile phone number or email address entered is incorrect.

In addition, we can’t take responsibility for any Greggs Gifts that are lost or used by someone other than your recipient after delivery. If an e-Gift or m-Gift is deleted, or you change your mobile phone number after purchasing a Greggs Gift, please call our Customer Care team on 0808 1473447.

Using your Greggs Gift Card

You may redeem your Greggs Gift Card at any participating* Greggs shop. When you use your Greggs Gift Card, the amount of your purchase will be deducted from the balance on the Card.

a) The remaining balance may be applied to future purchases.

b) Change will not be given.

c) You may check the balance on your Greggs Gift Card at any participating* Greggs shop.

d) Your Greggs Gift Card is not a credit card, charge card or debit card.

e) You may not exchange your Greggs Gift Card for cash.

f) Refunds will not be given for the purchase of a Greggs Gift Card.

g) We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Using Your Greggs e-Gift or m-Gift

To use a Greggs e-Gift or m-Gift, you must take your email (for e-Gifts) or mobile phone (for m-Gifts) into a participating* Greggs shop. The e-Gift and m-Gift will contain an 8 digit code that will need to be entered into the chip and pin terminal in the shop to access the gift account.

We will send you an email or SMS with your updated balance in it and a reminder of your 8 digit code for next time. Please be aware that the Greggs e- Gift or m-Gift will expire if it hasn’t been used for a period of 24 consecutive months.

Expiration and Cancellation

Your Greggs Gift and the balance on it will expire if the card is not used for 24 consecutive months unless Greggs in its absolute discretion extends expiry as a result of disruption to normal trading conditions. We reserve the right to cancel your Greggs Gift if we suspect it is being used fraudulently or in breach of these Terms and Conditions. We may suspend or terminate this agreement at any time by giving you reasonable prior notice.

Loss, Theft, Damage

You should take care of your Greggs Gift and treat it like cash. Greggs is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Greggs Gift to Customer Care on 0808 1473447.

If you lose your Greggs Gift or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Greggs Gift and transfer the balance stored on it to a replacement card or device.

Circumstances in which we may determine not to replace your Greggs Gift include where we reasonably believe that the notified incident has been caused by your breach of these terms and conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. In relation to your Greggs Gift Card, if you have not registered your Greggs Gift Card we will require your Greggs Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Greggs Gift Card.

6. Student Exclusive Deal

Subject to presentation of a Student Beans ID page, or valid student card on purchase of a full Sandwich Deal (see in store for details) you will be entitled to receive one of the following free of charge from Greggs: One Sausage Roll OR One Vegan Sausage Roll OR One Cheese & Onion Bake OR One sweet treat* (in selected stores only). *Sweet treat excludes multipacks. Sandwich deal includes any selected sandwich and any cold drink* or any regular hot drink. Regular speciality latte 30p extra. Excludes soup. Coca Cola 500ml 14p extra, Coca Cola 330ml 10p extra and Red Bull 250ml 7p extra. Subject to availability. Sit in prices may vary.

Greggs reserves the right to refuse to honour, at their absolute discretion, any student card they deem not to be genuine. This offer is subject to availability and can be withdrawn or amended by Greggs at any time. This offer does not apply to click and collect or Just Eat orders.

7. Food & Drink offers Terms & Conditions

FREE Savoury with ANY purchase

a. Subject to availability.

b. This voucher may be redeemed for a FREE bake or roll with any purchase.

c. Offer valid at Specified Greggs store. On specified dates shown on voucher.

FREE Regular Coffee

a. Subject to availability.

b. This voucher may be redeemed for a FREE regular hot drink (excludes soup).

c. Offer valid at Specified Greggs store. On specified dates shown on voucher.

FREE Sweet Treat with ANY purchase

a. Subject to availability.

b. This voucher may be redeemed for a FREE sweet treat with any purchase.

c. Offer valid at Specified Greggs store. On specified dates shown on voucher.

Breakfast Voucher - Redeem this FREE breakfast voucher at your local shop

a. Subject to availability.

b. This voucher may be redeemed for a FREE one filling breakfast roll.

c. Offer valid at Specified Greggs store. On specified dates shown on voucher.

8. £2 Pizza Deal

Red Bull 7p extra, Coca-Cola Classic 330ml 10p extra and Coca-Cola Classic 500ml 14p extra. Price from £2.95 before 4pm each day. Deal includes regular hot or any cold drink. Regular speciality hot drink 30p extra. Excludes soup. Subject to availability. Sit in prices may vary.

(*) Participating Greggs stores

The product and service offers for our customers described above are available to redeem in the majority of Greggs shops. Exclusions do apply in some cases.

Please note that the following locations are excluded from the offers described in these Terms & Conditions as only valid in participating Greggs stores.

MOTO Forecourts

Doncaster, Ferrybridge, Toddington North & South, Heston, Hilton Park, Lancaster, Southwaite North, Trowell, Leigh Delmare East & West, Knutsford, Heston East, Frankly North & South, Donnington Park, Trowell South, Wetherby.

Compass Locations

All Compass locations are excluded .

Greggs reserves the right to amend these locations as part of its terms and conditions at any time

9. Free Bakes on Twitter

The giveaway is open to the first 130 Twitter users to comment ‘Bakes are on Kieran’ on the selected tweet posted on 8th October.

This excludes Greggs employees, their immediate families, associates, suppliers, agents and anyone professionally connected with this promotion.

The giveaway will close as soon as comments reach 130, entries received after this will not be considered. Each participant is permitted one entry and will only be eligible to win one prize.

Winners of the draw will receive a £4 voucher code via direct message on Twitter which they can spend in Greggs shops by showing a member of staff the voucher code at the till point.

The first 130 winners will be selected from the comments and will be notified via direct message within 24 hours of being selected. To claim their prize, winners must open the direct message which contains the code.

We do not take any responsibility for entries which for technical or other reasons are not entered correctly or are lost.

There are no cash equivalent or other prize alternatives available in whole or in part except in the event of circumstances outside our control. We reserve the right to substitute a similar alternative prize of equal or greater value in such circumstances. Unless otherwise agreed in writing by us, the prize will only be awarded directly to the winner.

Twitter usernames of the winners will be available on this page for a period of one month following the closing date.

Participants agree that by entering a prize draw their personal details may be stored and otherwise processed by us and our appointed agents for the purposes of administering the promotion, the prize draw and for the marketing of the prize draw. Please read our Privacy Policy carefully to understand how we may use your data and what your rights are.

In the event of circumstances outside our reasonable control, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, we reserve the right to cancel, suspend or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

We reserve the right to verify all entries and the winners and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. We will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into.

Except as otherwise required by applicable law, we accept no responsibility or liability for lost, late, damaged, corrupted or misdirected entries or claims and we are not responsible for any late or misdirected delivery of communications (email or otherwise), except in the event of wilful intent on our part or the part of our agents.

The prizes may not be used in conjunction with any other offer. Prizes cannot be transferred, sold, auctioned or exchanged.

To the fullest extent permitted by law and excluding death or personal injury caused as a result of our negligence we accept no liability for loss or injury as a result of the promotion or receipt or misuse of any prize.

10. Free Festive Bake App Offer – New Customers

The Free Festive Bake App Offer (the ‘Festive Bake App Offer) will be applied to all new Greggs customers who download the Greggs App and create a Greggs Account between December 1st up to December 31st 2021.

The Free Festive Bake App Offer entitles a new Greggs Account holder to a free bake or savoury of their choice based on availability, in addition to the regular hot drink treat in the Greggs App.

The Free Festive Bake App Offer must be redeemed within 31 days from issue, after which it will expire and will no longer be capable of being redeemed.

The Free Festive Bake App Offer is not valid in conjunction with any other offer.

This Free Festive Bake App Offer has no cash value and cannot be exchanged for any other product or cash.

Greggs plc reserves the right to withdraw this Free Festive Bake App Offer at any time.

Greggs plc reserves the right to substitute any product within this promotion at its absolute discretion.

Greggs Offers may not be available in all of Greggs franchise outlets, so eligible members may not be able to redeem the Offer in a Greggs franchise outlet (for example those operated by Moto, Euro Garages and Applegreen). It will also not be available at the Wolverhampton Hospital Greggs shop.

To redeem Free Festive Bake App Offer members need to toggle on their Free Festive Bake Offer in the Wallet section of the Greggs smartphone App and scan in shop. The Offer will be automatically redeemed.

The promoter is Greggs plc of Greggs House, Quorum Business Park, Newcastle upon Tyne NE12 8BU

Any question concerning the legal interpretation of the terms and conditions will be based on English law and the Courts of England and Wales will have jurisdiction.

Promoter: Greggs plc, Greggs House, Quorum Business Park, Newcastle upon Tyne NE12 8BU.